Bowen Ten Cardani, PC

Call Us For Your Initial Consultation


Virginia child support website inoperative for almost a year

For those who feel they may need assistance dealing with family law matters such as child support, divorce, or child custody, government programs can be valuable tools, however speaking with an attorney may also be critical.

When the Affordable Care Act became effective in Virginia and elsewhere, individuals began to attempt to access the national and state online health care exchanges.  The difficulties that many of them experienced in accessing the websites, signing up for policies, or making their premium payments became, and to some extent remain, national news.

Something that has received considerably less attention in Virginia has been a similar problem for parents who rely on the state’s online child support payment system, which has evidently been inoperative for about one year.

The website is important for many parents because it was designed to provide them with the ability to track and monitor up to 12 months of child support payments. That, in turn, significantly impacts the ability of parents who rely on child support payments for things like qualifying for consumer financing, renting an apartment, qualifying for daycare or even buying a car.

But even the Virginia Department of Social Services acknowledges that the website has been out of commission since last June. And promises to have it up and running again have resulted in multiple push-backs. The site now has a notice that it will be functional again by July 1.

In the interim, parents receiving child support payments have had to rely on workaround methods to track those payments, including a temporary alternate website that provides only six months of payment tracking, or a VDSS phone number to call to request a hard copy of the records.

Divorce almost always creates stress between parents, arising from issues including child custody, child support and visitation arrangements. When a state service meant to help alleviate at least some of that stress malfunctions, it becomes an added layer of anxiety in itself.

It remains to be seen whether the latest target date for the child support website fix will become a reality or another missed milestone causing frustration.

Source: WHSV, "Parents frustrated over delays on child support payment website," May 30, 2014

No Comments

Leave a comment
Comment Information
Email Us For A Response

We’re ready to work with you.

Bold labels are required.

Contact Information

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.


Privacy Policy

Bowen Ten Cardani, PC

Richmond Office
3957 Westerre Parkway, Suite 105
Richmond, VA 23233

Toll Free: 866-601-7371
Phone: 804-767-6850
Richmond Law Office Map

Ashland Office
9410 Atlee Commerce Blvd, Suite 2
Ashland, VA 23005

Toll Free: 866-601-7371
Phone: 804-767-6850
Ashland Law Office Map

Rated By | Super Lawyers | Rising Stars Britney McPheron
Super Lawyers | K. Matthew Long